REFUND POLICY
Jewellery Items
Please note all our jewellery items are made-to-order. We do not accept return or exchange on jewellery items. Please note that once invoiced, the order cannot be changed or cancelled. Deposit is non-refundable.
Any design changes after confirming original concept will be quoted and invoiced in addition to the original quote.
Each item is made with great care. If the item is faulty or the design differs to original concept, we will work with you to make changes until you are satisfied. Please contact us immediately after receiving and we will examine and repair within a reasonable time frame.
Please ensure that your jewellery is insured against any loss or damage following delivery.
Loose Sapphires
Loose sapphires will be accepted by Ayuka Gems for refund or exchange (excluding any shipping charges and taxes) only from the purchaser identified on the invoice and only if returned in original condition along with supporting documents (i.e. gem identification report), within 14 days of delivery and accompanied by the original invoice. You must contact us prior to return.
Please contact prior to return for return instructions. Items must be returned with an express, insured method of shipment such as UPS, DHL or Fedex.
Import taxes imposed by your home country (if applicable) and the postage costs for returning the item are non-refundable and will have to be borne by the buyer.
Transactions including returns are processed in the original invoiced currency. Therefore the refunded amount may vary in your currency according to exchange rate fluctuations at the time of refund.
This generous 14-day period allows you to inspect the stone to your personal taste.