Return Policy
At Ayuka Gems, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not entirely happy with your purchase, we offer a simple return process subject to the following terms:
Eligibility for Returns
* Condition:
* Item(s) must be returned in their original condition, without any signs of use, damage, or alteration.
* Damaged, broken, or modified items will not be accepted for return or refund.
* Time Frame:
* Returns must be initiated within [07 days] of receiving the item(s).
Steps to Return an Item
1. Contact Us First:
* Before returning an item, please contact us through our inbox or email to inform us of your reason for dissatisfaction.
* We will provide you with a return authorization and shipping instructions.
2. Packaging the Return:
* Ensure the gemstone(s) are securely packaged to prevent any damage during transit.
* Include the original receipt or proof of purchase with the return.
3. Shipping the Return:
* For USA Customers:
* Ship the item(s) via USPS First Class Mail with required shipping insurance.
* For International Customers:
* Ship the item(s) via Registered Mail only, with tracking information and insurance.
4. Refund Processing:
* Once we receive and inspect the returned item(s), we will process your refund within 3–5 business days.
* Refunds will be credited back to the original payment method.
Non-Refundable Charges
* Shipping and insurance charges are non-refundable.
* Any taxes or customs duties paid are also non-refundable.
Important Notes
1. Natural Gemstone Variations:
* Gemstones may exhibit slight variations in weight, size, and color due to natural characteristics and differences in measurement scales.
* Colors may not appear exactly as they do in person due to variations in computer monitor resolutions and lighting conditions.
2. Customer Responsibilities:
* Customers are responsible for return shipping costs.
* Please ensure the return package is insured and traceable, as we cannot be held responsible for lost or damaged packages in transit.
3. Items Exempt from Return:
* Custom-made or personalized gemstone jewelry.
* Items marked as "Final Sale" or "Non-Returnable."
Customer Privacy
We respect and protect your privacy:
* Your personal information (name, address, phone number, email, etc.) is stored securely.
* We do not share or sell your information to third parties or participate in shared databases.
Need Assistance?
If you have any questions, concerns, or special requests, feel free to contact us via email or our website contact form. Our team is here to assist you promptly and ensure a smooth shopping experience.
Thank you for choosing Ayuka Gems for your gemstone needs!